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Adopts ISO/IEC 30105-2:2016, which serves as a process assessment model for organizations providing ITES-BPO services that conform to the requirements of ISO/IEC 33004 and supports the performance assessment by providing indicators for the interpretation of the process purposes and outcomes, as defined in ISO/IEC 24774, and the process attributes, as defined in ISO/IEC 33020.

Product Details

Edition:

1st

Published:

05/15/2017

ISBN(s):

9781760357368

Number of Pages:

115

File Size:

1 file , 3.6 MB

Product Code(s):

10157809, 10157801, 10157823

Note:

This product is unavailable in Ukraine, Russia, Belarus